Book
Conflict and Hostility in Hotels, Restaurants, and Bars
ISBN : 9781032427324
Author : Conrad Lashley
Publisher : Routledge
Year : 2024
Language : English
Type : Book
Description : This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants, and bars in their midst. The book
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