ISBN : 9783030729646
Author : Kenneth Moore
Publisher : Springer
Year : 2021
Language : English
Type : Book
Description : This book takes the reader through real-world examples for how to characterize and measure the productivity and performance of NFPs and education institutions―that is, organisations that produce value for society, which cannot be measured accurately in financial KPIs. It focuses on how best to frame non-profit performance and productivity, and provides a suite of tools for measurement and benchmarking. It further challenges the reader to consider alternative and appropriate uses of quantitative measures, which are fit-for-purpose in individual contexts.