Customer Xperience Leadership

ISBN : 9789811279492

Author : Nadav Goldschmidt

Publisher : World Scientific

Year : 2024

Language : English

Type : Book

Description : The success of private sector companies as well as public sector organizations is positively correlated with the level of customer experience they deliver. Outstanding experiences lead to high performance, satisfied customers, and many other positive outcomes. Poor experiences lead to countless negative problems and obstacles within the company and dissatisfied, frustrated customers outside. Given the importance of experiences, substantial resources are invested

Please register to recommend this book to the library.